Top 3 Patient-Nurse Etiquette Blunders and How to Sidestep Them
**Creating Positive First Impressions**
First impressions are crucial in any relationship, and the same rules apply to the nurse-patient dynamic. When a nurse enters a patient’s room, it’s important to introduce themselves and explain their purpose clearly. A simple introduction like, “Hi, I’m Jane Smith, and I’ll be your nurse today,” can go a long way. If the door is closed, be sure to knock first.
If the nurse is accompanied by someone else, such as a nurse’s aide, they should also be introduced. This practice applies in a doctor’s office too, where it’s courteous for the nurse to also shake hands with the patient. A firm handshake and a friendly smile help to create a positive first impression. In case of a mix-up with names, a quick apology and correction can help maintain rapport.
**Practicing Courtesy and Empathy**
It’s also vital that nurses talk to elderly patients with the same respect given to any adult. Avoid “elderspeak,” which involves talking to older people as if they were children. This includes using pet names like “Honey” or “Sweetie,” or speaking overly slowly and simply. Instead, address patients by their proper names like “Mrs. Smith” unless they ask to be called by their first name. This respect should extend to family members as well.
Don’t assume every elderly patient has hearing issues and start yelling. If you suspect hearing problems and the patient isn’t using hearing aids, ask questions to gauge their hearing ability. A study at Yale University highlighted that elderspeak can create a negative image of aging, which can even affect patients’ survival rates. So always treat older patients with the utmost respect.
Many patients feel vulnerable and out of control, especially when facing serious illnesses or surgeries. Nurses can help patients regain a sense of control and establish trust. Show empathy by listening to their fears, maintain eye contact, and remember that nonverbal cues are a big part of communication. Avoid standing with crossed arms or frequently checking your watch, as these actions can signal disinterest.
Whenever possible, let the patient make choices about their care. Keep both them and their family informed about upcoming procedures. Being kind and considerate can significantly improve their experience.
Handling potentially embarrassing situations with professionalism is also key. For example, if a patient passes gas after colon surgery, you could reassure them by saying, “That’s a good sign; it means your intestines are working.” Additionally, ensure patient safety after surgery since many people may feel dizzy the first time they get out of bed. Advise them to call for assistance to prevent falls.
**Upholding Strong Ethics**
Maintaining strong ethics is another crucial aspect of nursing. Document any adverse events in the patient’s medical record. If you encounter a difficult patient who threatens legal action, notify your supervisor immediately. Sometimes, the manager may assign a different nurse, but the focus should be on resolving the issue. Having two staff members present during interactions with difficult patients can provide a witness to the care given. Often, good communication can alleviate many issues, as patients might just be frustrated, scared, or in pain.
Good communication, professionalism, and compassion are the cornerstones of a positive nurse-patient relationship. By adhering to these principles, nurses can significantly enhance the care experience for their patients.
